Garmin has released 2010 North American and European maps, available as an electronic download or DVD purchase via Garmin's nuMaps Lifetime ($119 for North America, $139 for Europe) or nuMaps Onetime programs ($69 for North America, $129 for Europe).
I'm hearing reports that after downloading the almost 2GB map update file, some users are unable to complete the install, and are seeing the following error: "An error occurred while communicating with the Garmin server."
Continue reading "Garmin's 2010 Map Update Causing Headaches For Some" »
Yep. Getting the same result. Been trying for last 9-10 hours.
I'm now also seeing similar threads on other sites. Looks like no one has been able to install this map update.
On a PC running XP, I found that you can only install theupdte successfully if you have the following:
1. Windows Explorer as Default
2. Disabled Firewall
3. Wired-Internet
Thus, it will not work over WIFI or with normal security settings... obviously a bug or design error of this patch... hope they fix this for the following map updates
I was able to perform the update over WiFi, and with my firewall still enabled.
Many people are confused because their installer appears to "hang" for a long time. In fact, it's unpacking the huge (2+ GB) file in the background. If you leave it long enough, it will launch. Another option is to use WinZip or WinRar to extract the downloaded file, and then launch the setup program. This is a nice option because if it fails, you don't have to wait another 10 minutes for it to unpack again the next time you try to run it.
Same thing here ... "Happy" to see i'm not the only one !
BTW, I can't send any email to Garmin : it doesn't work..
Add me to the list of those that are getting the same error message.
same problem here in switzerland
Better question: Has *anyone* been able to successfully install the update?
Just tried it again. Still seeing the same error. Anyone else having any success?
Same issue. My $120 bought me a lemon. WTF????
Here in Canada too. Can't update to the new map. 500 Server Error.
Figured it out. You need to turn off windows firewall.
Why Garmin hasn't addressed this is beyond me. You'd think for the ridiculous prices they charge, they'd have things a bit more user friendly.
I'm about to purchase the 2010 lifetime update. Has anyone found the error while using a Mac.
I was just preparing to pull the trigger and purchase the lifetime Nuvi maps; thankfully, I saw this post first. I'm waiting until Garmin resolves their obvious glitch--shouldn't have to disable your firewall at a legitimate site.
I downloaded the 2009.1 update under the nuMaps lifetime about a month ago with no necessity to disable any firewalls. I don't think that's the problem. Early this morning some users were able to successfully verify their install and load their map update. Since 8am or so, I've seen others again have a problem. Just wait it out a couple of days. What's the hurry? The last update was less than 80 days ago, so don't expect a lot of changes for your particular area.
I'm still unable to install even after disabling all of my Internet security programs.
I think the problem maybe downloading anything over 1 GB size have a 50% failure rate. This was the reason why Magellan did not offer download. To much issues with download speed, time out etc...
I don't think the download size is the issue here. The problem is occurring AFTER the download portion, when the program tries to connect to Garmin's server and validate.
There's a download helper application that can resume broken/interrupted downloads, and I had no problem downloading this or any previous map update.
I suspect Magellan just didn't have the infrastructure to support all those large file downloads, and didn't want to pay Akamai to host it for them. Maybe they'll re-think that now that they're part of MiTac - requiring DVD purchases is obsurd, especially given that Navigon, TomTom, and Garmin all offer downloadable map updates.
I JUST DOWNLOADED MY FREE MAP,NEW PURCHASE ON 4-9.AT END OF DOWNLOAD SCREEN SAID SUCESSFUL DOWNLOAD. I HOPE I AM OK. ANY COMMENT???
Yes, I recently downloaded the 2009 Garmin update and having a long delayed connection time. However, it works OK after about a 10 min. delay.
Gene (From LA)
gatorguy --
Maybe I got lucky, but all I can say is tried about 8 times over the last couple of days and it never worked. Immediately following the last failure, I turned off my firewall and tried again and it worked. Coincidence? Perhaps, but not likely. Also, there are documented issues with this if you look on some of the public bulletin boards, so I am not the only one having this problem and having the same solution work. Some sites have it as being particular to Windows XP service pack 2.
Also, to be clear, downloading the Garmin_RMU_CNNANT2010.exe file was never a problem (besides being 2 gig and taking forever). It's when you run that program and it attempts to connect on the Garmin server that you get the error.
I tried it with my firewall disabled, and it still didn't work. Also, I've never had to disable my firewall for any previous Garmin map udpates, so I'm fairly certain this issue is on Garmin's side of the house.
can anyone help? as soon as the garmin download manager pops up after i save garmin_rmu_cnnant2010_20.exe, it says there's an error. i click "resume" and it tells me the same thing. i've tried soooo many times, and have contacted their support who gave me a bunch of instructions on changing settings and the ActiveX control, but I'd already done all that. i'm pulling out my hair!!
Hi Deed, I have exactly the same problem as yours, have you able to download the map now ? Have you found the soultion ?
This is why I'm going to wait a few weeks before I buy the lifetime update
I was finally able to download/extract/install CN North America NT 2010.10 without incident. I did not deactivate my PC's Internet security programs.
GPS - Nuvi 660
Windows XP Pro SP3
Norton Internet Security 2009
Then why am I still getting message "No detailed maps found that support routing. The nuvi cannot be used without them." This is the 4th download. I am just about ready to take the Garmin back and exchange for Magellin.
Somewhere in the install there's a dropdown list to select your map. For the nuvi 205W you can only download (to the device) US 49 States + puerto Rico. If you've installed anything else, the device won't work. Many unhappy hours I spent downloading, redownloading, sitting on hold on the phone and their email doesn't work with Safari (!!!!) according to them. I finally got it to work, at the expense of my blodd pressure!
Posted by Garmin:
We recently experienced technical difficulties at garmin.com surrounding the download process for 2010 map updates for North America and Europe. We have resolved this issue and you can now complete the map update process.
We apologize for any inconvenience this has caused you. Please contact Garmin Product Support with questions.
Regards,
Garmin
Had the same problem this morning but was able to install this evening - apparently this was a glitch at Garmin's end (see their note in this posting thread).
I was receiving the error message when trying to update my streetpilot c330. I added a 2GB SD RAM chip and the upgrade went fine.
I am having a different problem. When at the step that says "searching for device" I get an error message saying there is a problem with internet explorer, then explorer shuts down and I get no further. Am I doing something wrong??
My update to 2010 maps worked great this morning on first attempt. 1 hr, 15 min from selecting download until functional on 755T gps (Windows XP SP2).
It worked good, it took FOREVER to open the file on a Windows system though.
I started trying last night to download the file. The download manager starts and then I soon get this message "The server returned an error".
I have tried several times today with the same results. Turning off ZoneAlarm did not help.
Downloads are atrocious and totally unacceptable from a company of Garmin's reputation using their Download Manger (DM)! I just purchased a 265WT and wanted the latest software. Boy was I surprised when the download time was Overnight + all day long and still not completed. I downloaded it one time but I caused it to not load correctly, my fault. That download was very fast a little over an hour without their DM. I have a 6meg DSL service and get very near that speed from all my download except Garmin with DM. If I were the CEO, CIO, or CTO I would be crawling in a hole. This leaves all of their technology at question. If they can't set up a simple (yet large) down with worldwide mirroring that delivers better service to their customers what would make customers think their GPS technology will deliver. Do the C levels at Garmin know how bad this is for Garmin? I waited to buy a Garmin because I believed in them. Boy, am I questioning my decision.
That's not typical - my download took around 35 minutes or so over a cable connection. Sounds like maybe the problem is with your PC and/or internet connection?
I hate to tell you this, but the download speed is completely up to your internet connection and has nothing to do with Garmin. I've downloaded from FIOS and it took all of 5 minutes. Crap connection = crap download speed. Period.
My download took only 31 minutes using their Download Manager. That was over a WiFi connection using Verizon FIOS. Many others have had about the same experience, others sometimes up to 2 hours depending on connection. Have no explanation why yours took so long.
Just bought Garmin nuvi 205. Garmin offered me a free CN Europe NT 2010 Map update. Downloaded with no problems, but it refuses to update my maps. When trying updating maps, it says: The update was NOT successfully completed. An upgrade path was not found for your currently loaded map.
I am using Mac with it. Does anybody know what could be the problem?
I am getting the same error message "An upgrade path was not found for your currently loaded map." I sent an e-mail to Garmin's technical support and the reply said that I need to call and ask for software and that a file on the GPS needed to be changed.
I called tonight and waited on hold for almost an hour and asked for software. They said they could trasfer me but the cue for software was a 56 minute wait. I stayed on hold for a while and realized that it would be after there support hours by the time they got to me. I decided to try back another day.
Dear Ward, after you clear it up with Garmin, could you please send me the detailed description of how it works, please? I am in Russia and I don't have possibility to call Garmin and to see this metter with them. My e-mail is: densbel@gmail.com
Thank you,
Denis
Garmin fixed the problem and I was able to update the maps. I can't tell you how to fix the problem. Their technical support staff accessed my computer and edited a file, changing a code in it, on the GPS.
I would suggest starting the extraction (run the file you download) when you call technical support so you are at the map installation screen when you get a live person on the phone.
I got exactly the same error and sent an email. Hopefully they'll respond that way, who's got hours to spend on the phone in wait state???
I never received an error message.
My Computer is windows using Windows XP. When the Nuvi (885T) is connected to the computer...the Nuvi shows a picture of a computer and Nuvi connected. I used the Garmin Download manager which notified me that all three steps were verified and that City Navigator 2010 could be downloaded. The Download took about 2 hours and then displayed "finished". The next step was for me to start the program to load into the garmin Nuvi. This is where nothing happened and program would freeze.
Will try again later and report back.
This is exactly what happened to me on 5-28-09. I had no trouble with the first update earlier this year (the 2009 one). Both took about 1 1/2 hour to download, but when this one "finished" then I clicked "Install" nothing. and clicking the file did nothing and right cicking the file and saying run did nothing. It just froze on windows explorer and each time I had to end the Windows explorer task.
Nuvi 350, Windows Vista 32bit, HP Pavilion
The same thing happened to me. Spent $119.00 for the Lifetime Maps download. It took 2 hours to download. After it said finish, I tried to run it..Nothing. The program is on my desktop..It just won't open and freezes my computer. I then have to ALT/CONTROL/DElete. The program will not open. Were you able to get your program to open??
You're probably not letting it finish uncompressing, and are canceling the process before it finishes. After you download the update and open it, it LOOKS like your computer is doing nothing. Just leave it and let it finish and eventually it will launch.
If you don't want to wait for it to unpack, you can also use winrar to uncompress the 2gb download and then launch the installer from the extracted folder (a handy tip if you're having trouble getting the update to work, as this method prevents you from having to wait 10 minutes each time you run the updater while it uncompresses the files).
Had the exact same problem but I took a suggestion from a previous person. He suggested using WinRar to extract the files first. I downloaded WinRar and extracted the files manually and then ran the setup file. It worked great.
Upgraded my Nuvi 680 successfully using a PC with XP PRO SP3.
Nuvi is working just fine after the upgrade. The only thing I've noticed so far is that it's taking longer to get a full satellite signal.
I updated my Garmin Streetpilot 2730 yesterday and didn't have a problem.
i bought a 775t and upgraded both software & maps yesterday. the download took about 4 hours, extraction took another 25 minutes, and then about 15 minutes to load the maps to the device. it all went in one continuous process. i disabled neither my firewall nor norton. i have xp pro, sp3. it did take a bit longer to get satellite signal this morning (compared to my magellan) but it all worked well.
oops - should be 755t, not 775t. not enough coffee this morning
Getting this problem w/nuvi 200W after buying the N. American update. First, map update app tells me there is not enough space on the device for the whole update. OK, how about the Lower 48? No, still not enough room. East? Well, for next week's road trip that will work. Do the install, takes an hour or so, all appears well. Disconnect and turn on the unit and am greeted with this error:
"No detailed maps found that support routing. The nuvi cannot be used without them."
Re-running the map updater produces the aforementioned "The update was NOT successfully completed. An upgrade path was not found for your currently loaded map" when the product key screen appears. Tried w/firewall off, same result. Downloaded the update again, same error.
Grrr.
Garmin support might be good but I can't sample it because they're too good to work on weekends, according to the website, which is woefully lacking in actual support info. The email contact form does not work because "You are using an unsupported browser". Really. Wait, you support Macs, take Mac users' money, then wave this crap at me?
The fact that I am leaving Monday morning for a 1600-mile road trip has no bearing on my frustration. Really. None. I mean, if you were about to do that, you'd want updated maps, right? My options now are: postpone departure waiting on hold Monday a.m. or buy a new not-a-Garmin GPS and fling this one out the window, hard. That's looking pretty rational right now.
using a Mac OS X 10.5.6 Intel.
Sounds like you deleted the basemap that WAS installed on your nuvi, replacing it with a northeast regional map instead of a routable NT basemap. Then, when you tried to run the update again, it couldn't find a previous version to update (since you've now deleted it).
I suspect you're going to need Garmin's help re-installing the maps.
Probably... will be calling them first thing Monday.
I didn't delete anything intentionally; in fact until a little while ago I didn't even know the map .img files were accessible through the filesystem. I was messing around with the Map Installer app after the initial fail and probably made it worse.
There are three .img files: gmapbmap gmapprom and gmapsupp. The gmapprom is huge, around 875MB. Is that the basemap? The others are much smaller.
Dunno if this will help, but:
The device "About" screen shows the following:
Software version 4.00
Unit ID xxxx
Audio version 2.20
GPS SW Version 3.00s
Under Map Info:
[X] CN North America NT 2010.10
[1] Boston MA
where X = checkmark
Dude, you're right, you did not delete anything. It writes over the old map when you do the new download. And, I can tell you, after over 5 hours spent on hold and talking with Garmin support you are right about the 200 and 205 not having room for the whole US. Which is ridiculous. The solution Garmin offered us is what you ended up with: we now just have part of the US. If we want the whole US, we have to buy an SD card. Whatever. We are buying another brand and returning the Garmin. (just got it a couple weeks ago, only used it once before we made the (in foresight not so wise) decision to update to 2010 maps.
is the 2010 store bought disk out yet and does that give same problem???
I suspect the problem (from Garmin's perspective) is that maps continue to grow in size, as more data is added. That means that 2011's map update will probably be even bigger than this year's one. The nuvi 205 is Garmin's least expensive nuvi, and as such, they reduce price wherever they can. At the time they sold it to you, it had enough internal memory to support the entire 2009 map set for the 48 States.
You can buy a 4GB Micro SD memory card on Amazon for $9.34. Having tried all the major GPS brands, I do feel you'd be best served simply paying the $10 and adding an SD memory card to your nuvi GPS. You won't find something better for the price.
That said, I do agree that Garmin should address this issue. It's a problem every year. Maybe they should just give existing nuvi owners a free Micro SD memory card when you buy a map update? Or release a version of the map update specific to these low-end models (i.e. reduce the POI database size so there's more room for maps). Something.
Garmin needs to fix this problem so that it doesn't happen again when then next update comes out!
did anyone try this and it actually work?
Thank you for contacting Garmin International.
I apologize that you are getting the error message, Please follow the steps below and the correct mapping should be loaded into your GPS.
1. Extract the downloaded file Garmin_RMU_2010B.exe using 7zip(7zip.org) or WINRAR.
2. After extracting, the files should be available at the location where you extracted the files.
3. Go to the extracted file location. Click on the Windows folder.
4. Right click on the Setup.exe file and Click Create Shortcut
5. Right click on the Shortcut to Setup.exe file and Click Properties
6. In the target line add "-build_map_image 006-D0783-04" at the end of setup.exe". For example the end would look like xxx\Setup.exe" -build_map_image 006-D0783-04
7. Click Apply and OK.
8. Double click on the Shortcut to Setup.exe the map file will be built. Leave the Window open till completion of all steps.
10a. Windows XP: Click on Start>Run, then type in %Temp%. Another window will open.
10b. Windows Vista: Click on the Start Button, in the Start Search, type %temp%. Another window will open.
11. The file is placed in subfolder named 006-D0783-04.
12. Copy the gmapprom.img file from the folder to the Garmin folder on the Nuvi. Overwrite the existing file.
13. The Nuvi should now have the lower 49 installed.
If you have any trouble with this fix, or are not comfortable trying it please call into our 800 number and ask to speak to Software Support and one of our technicians will be happy to assist you.
With Best Regards,
Jean B
Software Support Specialist
Software Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Jean B
www.garmin.com
Chute, and I am a Mac user, so all these instructions obviously don't work for me. I wrote the garmin support about a week ago - no answer so far...
That sound's good but what us guys that are not geeks. Can't you put it in simple words. I have no idea what extract is or where to go to do that.
Try again!
I was ready for the lifetime upgrade you offer..after reading the comments on the net, I am afraid to even try, never mind the cost issue. The last time I tried Garmin support online over the phone, it took 5.5 hours of utter frustration. What should I do?
A full erase of User data (after a backup via MapSource) allowed the full NA 2010.10 basemap update to load on my GPSMAP496.
Hold down the Quit button while opowering on the unit to erase all user data.
I purchased the nuMaps Lifetime card from Amazon, went thru the very long download update process sucessfully until the end, after it had downloaded the large map data onto my computer, then I got the same error-failure reported on this blog. I solved this by closing all open Explorer windows - which were open and running when I was first trying to install it - repeated the install and it worked and was installed on my Nuvi 755t the next try.
After reading so many negative comments on the 2010 updates and the few successful downloaders had to jump thru loops to acquire this I will not update & add my woes to this list.....
There's really no issue. Consider that the thousands who have had no problem don't usually post. I wouldn't worry about the fewer than 10 complainers in this thread. Notice all but a couple posted within a day or two of the updates release, when there was an issue with the 2x0's and 205's, since corrected.
I had and have the same problem installing the update for Western Europe on a Nuvi 760.
Mailed Garmin a couple of days ago, but no answer yet.
I got the error message when I tried to update anew and concluded that somehow the device was locked. Next I started the update program again while the device was not connected. Same error message. Conclusion: the program has logged somewhere in the computer that there was a problem. So I deleted the program and re-installed it from the image file that I had downloaded. Started the freshly installed update program, without a connected device, and it kindly gave me the following message:
Welcome to the Garmin Map Update.
This application wiil guide you through the installation of City Navigator Europe NT 2010 Update on your Garmin GPS. Please note, this installation may take up to two hours to complete.
To begin, please make sure that your GPS is connected to this computer and clicl Continue.
The above message confirms that the previously used program had logged somewhere that the update was not completed. Somewhere in it's own files, not in the device.
As the device appears to function normally I decided not to continue with a second update and aborted the update program.
I'm curious what Garmin will answer to my complaint.
Maybe there is a flaw in the update program and it might be possible that the next update will not have this problem. There is still hope. :-)
BTW, I use an Apple PowerMac G5.
I never did get this to work, and ended up buying a new nuvi 260W (grrr). I didn't want to buy another Garmin product after this experience, but I needed something fast on the day of starting a 4,000-mile round trip and didn't have time to mess around. I also initiated a chargeback via American Express to Garmin for the full amount of the update, but it will take some time to get that credited.
Sorry, Garmin, you blew it. I will never buy another of your products again and will actively discourage anyone I know from doing the same, until your horrible customer service is overhauled, publicly.
When trying to install the 2010 update on my 260 I can't get it to get beyond the instruction to install the disc. I have tried many times. How do correct? I have the onetime update.
I have the same problems as above when i use vista, but when i used xp then works the map update verry good.
The problem is vista whith all his security .
Thats the only way to installed map update .
I inform Garmin and they are noticed it for the future.
Pete (from the Netherlands)
Garmin may say that they have the problem fixed for the nuvi 205, but I just tried updating mine today and I'm getting the locked message and the "no detailed maps" message. Yes, I realize that the 205 only supports the lower 48 and the update is all of North America. It may be something that I did wrong, but I followed it step by step and got no success. I'm going to try it again tomorrow and possibly use some steps that I previously found on getting the Canada portion removed. Any other suggestions with this issue would be great.
I am having a different set of problems: I can download the 2010 Europe map and it will run the extract after downloading. After that: nothing. It never starts the update program - and last time I gave it 6 hours! Have tried it on 2 different Xp's, and have tried downloading again, but nogo.
Extracted amually, but there is no exe-file, and I can't figure out what to do...
Anybody?
Lise
I`m having the exact same issue as user above.I`m trying to update to the new N/A maps.It won`t run after extracting files and now i`m stuck.
As Garmins support is worse than useless, I have tried everything - and finally, after downloading to 4 different computers, I found one that actually ran the program. All computers are XP - 2 desktops and 2 laptops....I have no idea why it worked on the last one and not on the others, sorry.
Garmin never gets back to me it seems- but perhaps they will read this? ;-)
with all these problems wonder if its better to wait for it on dvd
Hi,
I purcached the 2010 europe update for my Nûvi 760 the other day. I am having the same problem that some of the others above,
1) can download the update to my XP pc (tried on two different px's)
2) when the downloaded file is launched, it is extracting for appr. 20 minutes.
3) the "extravting" window disappears (i didn't see it happen) and nothing happened afterward. I did not see any instructions what so ever.
Well, although Garmin made note that the problem was fixed, it obviously wasn't. Mine is a 265WT and I like it alot. But, trying to obtain the updated maps has tarnished my image of it a bit. Three and a half hour download and then a short extraction time led to the error message of not being able to connect to Garmin Server. I tried this half a dozen times so far, and the same thing happens each time. So, I'm not sure what to do now. I'm waiting for Garmin to answer and email and maybe I'll get lucky.
I have a Garmin 200w and bought the "lifetime" updates, which I now question.
First, I had the problem with my system SEEMING to lock up when I first ran the downloaded EXE file. Temporarily turning off my Norton Antivirus took care of that. (I think Norton was scanning the 1.9GB file before proceeding.)
BUT, I, too, cannot get the entire update on my 200W. I was offered a list of choices, including four which said "Lower 49 + PR NE" (or SE, NW, SW). I ASSUMED that meant the lower 48 (plus Hawaii?) and a portion of Puerto Rico, but a map of the US shows only a PORTION of the US being covered.
Anyone know what the message REALLY means? Why would they put Puerto Rico in an update that's too large for their units.
I just emailed them last night, late, so haven't gotten a reply yet. I'll let you all know if PR means something other than Puerto Rico.
And while the 250 has room, it only loads in the N A Northwest map. It doesn't even tell you, which will be great to discover when you get to Manhattan and can't find Broadway because its not on the NW map.
Well, the bottom line for my Garmin 200W is -- the map update is TOO LARGE for the unit.
Garmin should be sued for selling this. I mean, they check your Garmin prior to selling you the maps, so they should either be offering us JUST the lower 48 (not 49 plus Puerto Rico), or should tell us the we won't be able to put the entire US onto our systems.
I followed the extraction instructions above. The map file is 1 GB, and my Garmin 200W shows capacity of 991MB. Obviously, the maps won't fit.
I might try the memory card solution next, but I ran into another post elsewhere where the poster complained about how long it took to start his Garmin with the card.
This is really ridiculous. If I have to get another GPS, it won't be a Garmin.
Sued? For what? Offering you more information, more detail for your maps? Your unit was a base unit, that did not come with all of North America to begin with, clearly stated on the package. They are now giving you access to Canada, Alaska, Hawaii and Puerto Rico, all you have to do is get a cheapo SD. If you want to complain about compatibility and upgradeability, don't buy the cheapest unit on the shelf of ANY brand.
Spent between 2 and 3 hours downloading and I'm getting error messages. The problem is not fixed. I'm going to try and get my money back and just live with the older map. I will not buy a Garmin again. The support is very poor. I have a c330.
There have been numerous complaints about people purchasing life time map software from Garmin, Amazon.com, Walmart or Garmin authorized dealers/resellers that is having issues activating it on Garmin web site.
Garmin have to admit to this issue publicly, but have stated unofficially they have a problem and are now trying to address it.
It appears that there is two links to either activate a code for a life time map or if you buy the life time update from Walmart, you will be issued a gift card that will requires your merchant to activate the card before you can activate your map update with the code the merchant issue.
It appears that these links are having issues and it is asking customers that purchased the REAL life time map update from authorized resellers are being sent to the gift card activation page on Garmin web site, this confuses the customers to think the merchants have to activate the card when it is not necessary.
I read a lot of this type of complaints on numerous site including Amazon.com reviews
I sure hope this issue of activating life time map update card is resolved soon by Garmin.
Anyone else having experience this type of activation problems?
I bought the lifetime updates - and they are lifetime as in it takes one to get them installed.
The executable is 2.2GB and takes 25 minutes to load, another 15 minutes to extract and then after all that it fails to complete telling you to contact support.
The code looks like it is done in Russia and its steps very poorly implemented.
Garmin is clearly having serious technical leadership issues.
This has been a problem for over a year by my experience.
I only wish I had found this list of complaints sooner. I have spent way too many hours trying to install the 2010 map update on my parents nuvi 200. First, we could not get the download to complete, and when after 4 unexplainably slow failures, it finally did - only to find that the map is too large for the unit. There is absolutely NO excuse for Garmin not to inform the buyer that the map is too large for certain models PRIOR to purchase. Even after they checked the model and started the abysmally slow download, there was no notice about the size issue. I suppose they are hoping this will drive you to purchase a larger unit? I am going to try to get my parents money refunded and encourage them to go purchase a different brand of GPS.
I just installed the 2010 map update on my Nuvi 200w. Like all of you, I had problems with MS Internet Explorer hanging. I tried Firefox and was able to download the file to a folder on my computer. I experienced, like many of you, the system appearing to lock when I double-clicked the executable under Vista Business. However I noted the hard drive was running, and running, to decompress the file and begin the installer. After about 10 minutes you finally see some result from double-clicking. Ridiculous!
I am very disappointed that the 200w does not have enough room for the entire U.S. map on my base unit. I am even more disappointed that the crackerjack Russian programmer could not put a "back" button on the installer program for us, so that we did not have to re-initiate the program from Square one. (Thanks for the tip about uncompressing the file, Fletch!)
Fortunately I have a 4GB SD card handy and plugged that in. Then under Programs/Garmin, I ran the MapSource program and was able to install ALL of the update on my unit, selecting my SD card as a mass storage device. Upon testing it seems to work. Now only if the 200w was better about acquiring satellites when I plug in a route!
Anyone know if that lifetime update is for the unit only, or can be transferred to another Garmin? I could "buy" one with hotel points.
What a nightmare this has been. Days and days spent trying 9-10 times to get my maps updated on my gps. I'm on a Mac and can't get the downloadable 2010 maps to update to my Nuvi350. I've emailed three times (only one email has ever been answered)and been in Garmin's Support hell twice. Expect to be on hold for 30 minutes, then when you say "mac", they'll transfer you to the mac tech and yep, you're on hold again.... They can access your computer through "remote assist". They check your system, space, use your disk utility to see that, yes, your Garmin and your computer appear fine and there's no problem with either. Then you're disconnected to try the update again and it doesn't go through- again. I've asked to have a disc sent, no reply. I've ask for a refund, was told to "call" so tech support can walk me through it again... what???? My Garmin Nuvi 350 now says "NO MAP DATA". So I basically paid Garmin to erase my gps. I'll be calling my credit card company for a reverse on charges for something they didn't deliver. When people bring up the subject of gps purchases... I'll pull out the blank Garmin and show them what they'll get in terms of customer service and standing behind their own products!
I had the same problem, but different experience. On second call to Garmin, we discovered it was a bad memory card. I know it's a pain, but they did give me a RMA number to send my unit in and they'll be fixing it. They also are sending out dvd's of the maps, just ask on the phone (email response is slow). That was the first thing I asked for (they said yes, got my address and told me it would be about two weeks before they could restock and send it) then they talked me into trying with them on remote one more time and found it was the gps itself.
They are standing behind their products. Long wait times on the phone, I think, are because they are having to spend so much time in remote with each caller.
Bob,
The Nuvi 350s have issues being seen by newer software if you have never updated the firmware on it. You will need to contact them to get a newer firmware file. Its always good practice to use the WebUpdater on it every few months.
This is ridiculous. I solved it by extracting the .exe file in 7-zip or winzip and running the setup file in the windows folder.
I was able to load the 2010 map update on my wife's Nuvi 250 with no problem other than the long download. Unfortunately my Nuvi 650 still will not update after 6 tries. I did the 2009 update to my 650 with no problems. I will extract the install files and try again. Then I'll try disabling the firewall. What a pain.
I successfully updated my NUVI 360 but waited 6 hrs for the download to my p.c. where it hung on the " processing page" all this time. I checked the box to automatically launch the download but it never executed. I finally closed this page, went back to my account, map update and there it was waiting for me. Wish I didn't waste so much time but it worked.
For those who are having problems installing the 2010 NT North America Map Update from the DVD on the Garmin StreetPilot c330, here is what worked for me, and some instructions from Garmin customer support. You will need an SD memory card for you c330. The largest card supported by the unit is 2GB. This turns out to be large enough for the full 2010 map update, and I recommend getting a card of this size.
As several have noted, the full map update is too large to install in the internal memory of the c300. Use the DVD for installation, and after a couple of steps you will get to a drop-down menu showing the names of various regions you can install. These are all subsets of the full North America map, and are all small enough to fit on the internal memory. Although it's not necessarily obvious, when you pull down the names in the drop-down menu, you can then click on each name to see the regions covered. The names, unfortunately, are not descriptive enough, so you should definitely click on each to see the map for each region. Once you have selected a region to install, just work through the steps on the disk and the region you have chosen will be installed on the internal memory of the c330. As part of this process, it will erase your previously installed version (e.g., 2009 map update).
According to Garmin, the disk will also install on you computer some programs including MapInstall and MapSource. In Windows XP, the programs should end up in a Garmin folder in All Programs. You will need MapInstall for the next steps. (Note -- I used the same PC to install a downloaded version of the 2010 Map Update before using the DVD to install the update on the c330, so I already had the MapInstall program on my PC. I have no reason to doubt that the DVD will put MapInstall on the PC as Garmin says, but I could not verify this myself).
The next step is to use MapInstall to install the maps onto your SD card in the c330. Here are two important tips. First, although it was not obvious to me, it turns out that MapInstall will only install maps onto the SD card, not to the internal memory. I learned this from a Garmin phone support person, as it was not obvious to me from the program and/or documentation. I spent a lot of time trying to figure out how to get the maps onto the SD card, but you don't need to worry about that since that's the only place MapInstall will send them. Second, with a 2GB SD card, you can intall the full 2010 update onto the SD card. So, even though you need to select a subset of the maps for installation on the internal memory, there's no need to worry about which subset you put in internal memory and which you'll put on the card, because you will actually install the full set of maps in the 2010 update to your memory card if you have a 2GB SD card.
Here are the instructions from a Garmin Tech Support person for installing onto the SD card:
1. Place the SD card into the SD card slot in your device
2. Connect your device to your computer
3. Turn your device on
4. Double-click on the MapInstall icon on your desktop or in the Garmin folder in All Programs
5. Click Next to select the device you want to load the maps to (Note you just select your device, no need to try and tell it to load onto the SD card)
6. Click on the region(s) you would like to load to your device (Note - if you have a 2GB card, select all regions, they'll all fit)
7. Click Next
8. Click on Finish to build the map set that will be sent to your device
After the transfer completes, you will be ready to use your device.Please note: The SD card must remain in your device in order to view the additional mapping you have loaded to it.
I had to install A)Garmin Communicator Plugin, B)Garmin USB Drivers, and C)Garmin Webupdater. I also was instructed to use a USB port ON THE REAR OF THE COMPUTER, because of the limited capacity of the others. It all WORKED SUCCESSFULLY. (2 hours on phone with Garmin) C550 to 2010.10 map.
I have not been able to update Garmin 2010 maps either. But the worst part is that my Garmin Nuvi260W does not work at all since a tried the update. I haven't seen anyone saying that the update caused there garmin to fail.
The download took almost 7 hours. The update took about an hour to extract and update. But when the update got to about 75% complete i got an update failed message. After that my Nuvi 260W never worked. I get a message saying that no routing maps were found or somthing to that effect. So far Garmin has not been able to fix problem.
I am having a problem getting any Canadian maps on my 650 nuvi. I have tried the download four times now and everytime I have no access to canadian maps. Emails to garmin support and telephone calls have been useless. Who has forty to sixty minutes to wait. Anyone know what I can do?
After I paid for and downloaded the 2010 North America map update, I was informed that the whole map would not fit on my StreetPilot 330. I wasn't able to find a portion of the map that would cover all the areas we drive in. I suppose it would be okay if I could download a different portion of the map to my device any time we go on a long trip. Will I be able to download different portions from my computer at different times over the next year?
As all of you above, I have also purchased NuMaps updates for life. I am using Windows XP Pro x64 and have gotten to the download file, but was unable to actually download it physically to any spot on my comp. I tried WinRAR with no success. As the download starts, it pauses, then error message appears, error on page. I have spent all of today trying to install but with absolutely...NO SUCCESS!!!! I have always owned Garmin Products and have never had an issue like this before. Attempts were made on 3 different computers. : (