I think what we are missing is a GPRS and WiFi handheld unit that can double as a phone just in case you get lost, your love ones can find you if they wish to.
Think about that one.

Where is a handheld with: sunlight readable 4.3 inch hi-res display (postage stamp sized non-sunlight readable displays are out), a SDHC slot (32GB available soon), the leading SIRF GPS chip or better, a 6600mAHr Lithium Ion battery (3-hr operating times are out), 9-30 DCV input power (12 DCV only input is out), ability to use multiple map file types(single sourced is out), an OS (dumb devices are out), physical keyboard for ID inputs (on screen is out), SBAS and beacon and NDGPS and Starfire corrections capability? Are we waiting for an off-shore product?

I'd second that assessment, GPS4ME, plus I'd love to see the top of the line units also offer full media playing and web surfing options a la IPhone. It'd add a premium to the price for sure, but consider the SAVINGS over buying multiple expensive products to duplicate what only one of these would conveniently do!

Regards,

It would be nice to see Tritons being shipped.

They said September...

Then October.....

Then Nov. ....

Maybe we should have asked which YEAR?

Waterproof, but will it float? I hate having to attach pool noodles to waterproof things that don't float.

Mine just shipped. They seem to be in stock now.

Triton 2000 also plays mp3!
That rock!

Thursday, July 09, 2009

I purchased the Triton 2000 June 8, 2009; before that I had the SporTrak Map and was very happy for several years.

I wanted more features like the built in camera and microphone for recording and attaching to a specific waypoint. Upon receiving the Triton 2000, I put it through the test and here is what I found:

1 The pictures were pretty good.
2 The video recording was pretty bad.
3 The audio recording for both the video and audio recording did not work. After saving and trying to replay, the audio portion could not be heard through the built in speaker or the plug in earphones. This was with the volume set to max and the speakers set to max.
4 I too had problems with Vantage Point and National Geographic State mapping programs.
5 The instructions for all of these and the Magellan Triton series are in my opinion terrible. Trying to correlate the Magellan, the Vantage Point and National Geographic Maps together was a nightmare because of the very poor Technical Instructions on all three. ( I have written technical manuals before, and these people have no clue as to how to instruct a beginner in using their products)
6 Technical Support- what a joke!

Magellan: Manila: 800-707-9971- you cannot talk to anyone in the USA.
National Geographic: 800-962-1643-you will be referred to topo@ngs.com and will have to email them your problem. I am still waiting.

7 I am currently (July 9, 2009), on my third (3rd) Magellan Triton 2000 unit, which I just received yesterday. Manila Tech Support assured me the unit would be tested out before shipment. While, guess what? It does not work either. Frustrated!! You bet.

I tried to tell them the problem and even wrote a four-page letter explaining everything but I have no one to send it to. Try to get a hold of a CEO at that Company. TRY!!

If I take the SD card and record directly to it from my computer with music, voice, pictures and place it back into the Magellan, guess what? It works. Sounds like the problem is with the built in microphone.

I asked that a real Electronic Technician or an Engineer call me and maybe we could work out the problem on the phone. Maybe it is something very simple that is not being explained in the poorly written instructions.

This is where I am today. I will have to call the Manila Tech Support again and see what they tell me next.

Frustrated Bill

Thursday, July 09, 2009

Update to Magellan Triton 2000 third unit- Audio Problem:

12:30 PM pst
Called Tech Support in Manila (800-707-9971) Xavier 20153- on hold while someone tried to duplicate problem with same unit in Manila. They came up with exactly the same problem. They did not know what to do and transferred me to the “Resolution Team” talked with Ashley-30016, tried to convince me that was normal for the Triton and would not be as good a quality as the computer.

I told her that the advertisement indicated that you could tag your waypoint with audio and video with audio and what good would it do if you could not hear it. She did not know but would check it out with ????? and get back to me via email within 2 business days.

I forgot to ask her where she was located.

All the units are the same and they think that this is acceptable. I don not.

More Frustrated,
Bill

Up date to July 9th-RECORDING PROBLEM with Triton 2000

July 10, 2009 9:17am

Called Mitac USA (510-252-6900) who took over Magellan and they gave me the tel.# 909-394-7041 of Frank Sadler- sadler@magellan.com

Called him, left message with my phone number and also sent him a 4 page detailed letter.

Just waiting now!

7/12/2009 4:25 PM

Email was no good and no return on phone call.

Here is what I found out from a retailer and a few other people:

The retailer received 6 triton 2000 units and 3 of the 6 were bad, had the same problem and also the compass would not calibrate and unit would freeze up. He did get them replaced with good units. He stated, you should check your Serial # which is under the battery cover and if the Serial # is below 0138 0236 -----, you will probably have a problem of one sort or another.

They made a software update called S2 and below that number was not corrected.

If you own a Triton 2000 unit, check your Serial number immediately and run the tests on:

1 Record audio and play it back. You should be able to hear it with no problem and even be able to adjust it wit the + and – Zoom controls.
2 Record a video and talk into the microphone on the bottom right ( a very small hole), you do not have to yell. Play it back and you should be able to hear and adjust the volume on this as well.
3 Check the compass calibration by running it and also check for true North. It should calibrate with no problem.
4 If your unit freezes up, that is another problem.

This is what I have found out in the last 30 hours. If anyone has more input, please send it to me. I hope that if you have this problem, this material will help you.

Don’t let Magellan Corp. get away with their shoddy handling of customers. I still need to resolve my problem. I still have the third (3rd) defective unit. By the way here are the Serial numbers of the ones I had and have now:

1st unit 0138 0098 52655
2nd unit 0138 0150 14597
3rd unit 0138 0128 42735

In hopes of an end,

Bill

7/13/2009 9:08 AM-update

8:20am- 8:54am called Technical Help in Manila at 800-707-9971

Talked with -------#20407, explained everything that I learned about their product in the last 40 hours from the Internet and dealers. (See above)

Transferred me to Aaron #30014 of the Resolution Team in the USA, explained everything to Aaron, who was very nice, and who is sending me return info. With RA# and will send out a new unit. (Hopefully this one will work)

I will let you know what the results are in a few days.

Maybe this time,
Bill

Unfair Treatment from Magellan
7/17/2009 8:53:51 PM

I need someone’s help! I purchased a Triton 2000 directly from Magellan on the Internet and received three bad units that would not record and play back audio in the record mode or the video record mode. I am waiting for the 4th unit to arrive as at present.

I bought the 1st unit on June 8th, 2009 and this is now July 17, 2009 and I still do not have a good unit.

What you are reading now is the most resent up date:

7/17/2009 8:08 PM
I just checked my checking account and to my shock, Magellannav 800-707-9971ca, withdrew $499.99 from my account. They now have a total of $850 of my money, and I still have the third defective Triton 2000 in my possession waiting for the 4th new unit to get here.

Does anybody know how to resolve this problem? I bought the first unit directly from Magellan on the Internet, so I didn’t buy it from a dealer, although, now I wish I had, then I could return it and get my money back.

I am retired, living on Social Security and cannot afford this much money disappearing from my account. Is there anyone out there with legal experience that can advise me?? Please! This is really getting out of hand!

Bill

I have the same problems as the other Bill. In fact, it is uncanny. I am on my second unit and my solution is to just remember that magellan hasn't made a decent unit since the Meridian. Vantage Point is terrible and the Triton 2000 doesn't love up to the advertising and price. I know now why the unit is brick red. It is just about as useful as a brick. Magellan never again!!!!!

Are you the Bill that lived on Orchard st. in Sharon, Pa.? La
ter moved to Farrell and later California/USArmy Please respond.