"then I'll break this one so they'll ship me a proper replacement"

That sounds quite professional and hones.

"After waiting exactly 15 business days from the time I first called TomTom to report that the windshield mount included with the spanking new GO 910 had broken after only 4 days of use, I finally received my "replacement" mount this week."

TomTom, why not ship the replacement sooner when one of YOUR customers paid lots of money for one of your products? 15 days, c'mon, what's the deal?

"The new mount -- you guessed it, it's exactly the same as the original mount!"

Hmm, TomTom sure knows what "I need a new suction cup mount because my original one broke because of lousy manufacturing" means, knowing full well their preliminary ones are bad.

"TomTom is apparently aware of the problem, and that is the main reason for the delay in wider availability of the 910. Word on the street is we can expect an improved mount within the next 4-6 weeks."

This is a bad rap for TomTom, releasing a defective/inoperable accessory to the consumer BEFORE finalizing the design to make sure it works right. Sounds to me that they could lose lots of money for shipping replacements to all their customers.

"My plan: once mounted, I'll be extra gentle with this mount until TomTom fixes the problem for good (then I'll break this one so they'll ship me a proper replacement)"

Again, TomTom knowing full well about the suction cup mount issue, a customer paying money, lots of it, on this product only to get a defective part should do what they need to do that TomTom goofed up on.

In all due respect, TomTom has a nice product, but the testing of their products in every which way needs to be improved. How do things like this miss the red flag? I think they are understaffed, just look at their several job openings. I also think they are trying, but in order to reach a better vote from the consumer on which GPS manufactuer is better, they need to get thier butt in gear. Garmin is looking pretty convincing on my shopping list.

Hmm, I got a new mount and it's miles better than my original one. No problems what so ever and I've been using it a lot over the past week. I've been following this on another message board and everyone who had a bad mount and got a new one has been very happy.

I have to admit, my replacement mount is still working fine after a week of use. TomTom Support assured me the replacement mount is the same as the original mount -- but based on previous TomTom Support experiences, they could very well be mistaken, and this could be a corrected mount after all...

Here's the update that I know of so far. TomTom cannot really release a new mount until a new unit comes out, it is a unit to mount compatibility issue. Second, I am sure by now that TomTom IS aware of the problem and is working something out right now for the future. If they didn't, wouldn't they go out of business? Further, if they don't listen to the overwhelming customer complaints, how much longer will people have trust in them? So, the thing is, they are listening and are working quietly on a new unit due out LATE this year or early next year, or they aren't doing anything. I choose to believe they are doing something. Look for the TomTom GO 920 later (product name not official).

I just realized something about my TT Go 910 mount this weekend as it was sagging in the hot Connecticut summer. You need to lock it into place twice. It clicks then you have to turn the dial more such that the padlock image meets the dot. I don't know about anyone else, but one friend I had who was whining about his poor mount said he never noticed that. Once in the locked position it worked fine.

Could it be that everyone just missed this?

There are people that may have very well missed this, TomTom even has a video of HOW to do it on their website. Still though, from all that I have heared, the unit pops off the mount while driving because it has a loose connection. The green LED turns off on bumps. TomTom did correct this, but only through a firmware update that disables powering off when the power is lost, like when the car is turned off. So basically TomTom disabled a good feature on the unit through firmware that gets around the still faulty mount issues. And while I was curious, the mount is indeed made by R.A.M. Mounts, they are the leader in mounts for anything the needs a mount. I have tried their in-car laptop mount based on the same ball hinge like the GO 910's mount, just many times smaller for the GO 910, and it didn't move, VERY strong. So while the mount works like it should, that is keeping the TomTom GO 910 in place from drooping, it still looses the power connection and it still can jiggle a little while driving. I suspect R.A.M. Mounts made the mount portion and TomTom provided the head portion with the connector ports.

Minimally off topic, like what Fletch said, stay with Navteq based units, like the Garmin product line. TomTom GO 910 IS a really great product but the mapping data sucks. I would say wait till about the end of the year for any new developments from manufactuers. This allows new units with user feedback improvments that manufactuers have hopefully listened to. I bought myself the Garmin StreetPilot i5 as a "floating" GPS unit to use while waiting for the improvments down the line with TomTom and Garmin. It will work for now, very small, but GREAT reviews and it doesn't have the SiRF 3 chipset but works really good. I went to Circuit City again, they have it on open box now, not selling it new anymore, too bad, but great product non the less. Picked mine up new at http://www.buy.com

My GO720 mount also did not do good job and drooped the GPS and broken the glass. Anyone can tell me how to fix/replace it?

I ALSO HAVE GONE THROUGH 2 MOUNTS AND AM NOW LOOKING FOR MY THIRD. THE SUCTION CUP BREAKS OFF ...BAD DESIGN.... WHAT SHOULD I DO , THE GPS IS USELESS WITHOUT A CAR MOUNT ???? PLEASE EMAIL BACK ANY SUGGESTIONS. THIS IS GETTING TO BE EXPENSIVE.

Have the same problem the mount will not hold. TomTom XL 330 it fell from the dash to the floor and broke the screen. I called tomtom and they will not do nothing. Now I have a $200.00 peace of JUNK. I used it 4 times.

By the large volume of comments here, it seems that this article did it’s job and got people stirred up. Hey, at least it’s generating a conversation. That’s always a good thing.