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March 27, 2010

Hertz NeverLost Gen5 Review

GPSmagazine Rating: 4 of 5

Verdict: Delightfully Old School

Hertz NeverLost Gen5 Review
Hertz NeverLost Gen5 Weather Hertz NeverLost Gen5 Flight Data Hertz NeverLost OTP

Review Highlights

  • Generation 5 of Hertz's legendary NeverLost system
  • Brings 2-way GSM connected services
  • Still offers best of breed navigation with unmatched ease of use
  • Could do a lot more with wireless connectivity than just weather and flight status data

This year, Hertz will begin deploying the 5th generation of its popular NeverLost GPS navigation system. Already available in select U.S. markets (for $12.99 per day, or complimentary in Hertz Prestige Collection cars), the Gen 5 NeverLost system brings real-time two-way connectivity, and advanced features such as online trip planning services, weather, and flight status data.

I had the chance to spend a week with a Gen5 NeverLost equipped car, and put the GPS system through its paces. How does the NeverLost Gen 5 stack up against previous NeverLost versions as well as stand-alone PNDs? Read on.

Table of Contents

  1. Technical Specifications
  2. Navigating with Hertz NeverLost
  3. Hertz Connected Services (Flights & Weather)
  4. Online Travel Planner (OTP)
  5. Finding An Address
  6. Finding A Restaurant
  7. Exit Services
  8. Pros
  9. Cons
  10. Conclusion

1. Technical Specifications

Dimensions 4.7" x 4.5" x 1.2" (WHD)
Weight 17 oz.
Display 4" LCD 320 x 240 touch-screen with tactile feedback
CPU Samsung S3C2443, 533 MHz
Memory 64 MB SDRAM
Storage 32 GB Internal
Operating System Linux
GPS SiRF Star III LP
WiFi Built-in 802.11b/g
GPRS Integrated tri-band GSM
Sensors Three-axis accelerometer. Single axis gyro
Audio Dual microphones, 2-watt speaker, TTS (text to speech)
Environmental -25C to +85C operating range

2. Navigating with Hertz NeverLost

Hertz's NeverLost system will always occupy a special place in my GPS-loving heart. My very first turn-by-turn GPS system was a Magellan 750 NAV unit (also known as the original Hertz Neverlost). After renting a Hertz car equipped with NeverLost, I was hooked. The original NeverLost system was truly groundbreaking, and offered unmatched ease of use, feature set, and accuracy.

When I purchased that 750NAV system in 2000, it cost around $2,500, and had to be professionally installed. Fast forward ten years, and Navigation Solutions is releasing the fifth generation NeverLost system at roughly 1/5th of the original cost, and complete with wireless 2-way connectivity.

Hertz NeverLost Gen 5, Side
Figure 1: Hertz NeverLost Gen 5, Side

Unlike previous NeverLost systems, the Generation 5 model is self-contained. Previous models required a separate box that housed the CPU and hard drive.

The Generation 5 mount has an internal gyroscope that provides enhanced vehicle positioning when GPS signals are weak or not available (such as when driving through a tunnel). The new NeverLost is also able to leverage nearby cellular tower location information for assisted-GPS positioning.

Notice the standard USB port on the left side of the GPS. The system now lets Hertz drivers plan detailed trips online, save the trip to a USB memory stick, and then load the itinerary by inserting the USB stick into the NeverLost GPS's USB port. Alternatively, you can have the trip wirelessly sent to the device.

Hertz NeverLost, Gen 5
Figure 2: Hertz NeverLost, Gen 5

Compared to previous generation NeverLost systems, the Generation 5 hardware sports a larger, 4-inch touch screen with haptic feedback. Whenever you touch a button on the screen, there's a slight vibration feeling that lets you know you've touched the screen. It's subtle, but you can definitely feel it.

Route Method
Figure 3: Route Method

Whenever a destination is entered, NeverLost asks how you'd prefer to get there: shortest time, most use of freeways, or least use of freeways.

Map Screen
Figure 4: Map Screen

NeverLost's uber-simple map display makes it a breeze to see your location on the map, your estimated remaining drive time, direction of travel, and distance to the destination.

Maneuver List
Figure 5: Maneuver List

Tap the Info button while navigating to a destination, and NeverLost displays a list of all upcoming turns, ordered by distance.

Detailed Turn Instruction
Figure 6: Detailed Turn Instruction

When approaching a turn, the NeverLost displays a simple 3D rendering of the maneuver, as shown above. As soon as the driver completes the turn, the standard 2D map screen returns.

3. Hertz Connected Services (Flights & Weather)

Real-Time Weather
Figure 7: Real-Time Weather

NeverLost's wireless connectivity operates on AT&T's data network. When traveling within AT&T cellular coverage, it is possible to access weather forecast information for both your current location, as well as other locations.

Main Menu
Figure 8: Main Menu

Gen 5 NeverLost also includes the ability to lookup airline information.

Select Flight Date
Figure 9: Select Flight Date

You can view flight status data for the present day, tomorrow, or the day after tomorrow. Choose a date to continue.

Spell Airline
Figure 10: Spell Airline

You can use the on-screen keypad to spell the name of the airline, or press List to scroll through a list of all airlines.

Select Airline
Figure 11: Select Airline

Select an airline to continue.

Spell Airport
Figure 12: Spell Airport

After choosing an airline, we need to specify an airport. Use the on-screen keyboard to spell the name of an airport (or press List to see an entire list).

Select Airport
Figure 13: Select Airport

When spelling an airport name, the NeverLost system automatically produces a list of possible matching names once enough letters have been entered. Select the desired airport from this list.

Enter Flight Number
Figure 14: Enter Flight Number

Next we'll need to enter the flight number.

Select Flight
Figure 15: Select Flight

After entering the airline, airport, and flight number, a list of matching flights is displayed. Touch one to see the status details for the flight.

Flight Information
Figure 16: Flight Information

Within a few seconds, the flight data is displayed. The most recent departure and arrival times are displayed, as well as terminal information, and delays, if any.

This screen also displays a button to find the Hertz airport return for the selected airport.