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March 16, 2008

Zoombak GPS Car & Family Locator Review

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GPSmagazine Rating: 3 of 5
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5. Pros

  • Inexpensive compared to other real-time GPS tracking devices
  • Excellent battery life (around 5 days)
  • Ability to lookup Zoombak's location via the Internet, 24-hour telephone support line, or SMS texting (NOTE: The SMS text request feature wasn't ready as of this writing, but Zoombak says it's coming soon and will allow users to text their device and get a location report sent directly to their mobile phone)
  • Ability to set safety zones and configure custom alerting schedules for each day of the week and time of day
  • Ability to send email and/or SMS alerts for low battery and power off notifications
  • Uses SiRF's StarIII GPS receiver
  • Solid construction quality; device feels rugged, and is water-resistant
  • Firmware updates sent over the air, requiring no user interaction
  • Includes vehicle installation kit; can be permanently mounted, or carried from vehicle to vehicle
  • Website is easy to use
  • 24 hour customer support

6. Cons

  • Not sensitive enough for indoor use (outdoors it worked quite well)
  • T-Mobile network coverage spotty in some areas
  • Location requests are on-demand only - no automated tracking or historical reporting. You have to initiate a location request to see Zoombak's location
  • GPS does not report speed of vehicle
  • No way to configure alerts around vehicle speed (i.e. send me an email if the car is going above 80 MPH)
  • No mileage reports or driving logs (i.e. total miles driven per day/month, etc.)
  • Continuous tracking only available for 1 hour at a time (you can renew the timer and set another 60 minutes of real-time tracking, but you have to do it manually each time 60 minutes has passed)
  • Some Zoombak.com website glitches under IE7 (IE6 and Firefox seemed to work without issue)
  • Location requests sent from a cell phone (text messages) didn't work, even though the website advertises it as a feature
  • Unimpressive map reports (2D only, no satellite imagery)
  • Location history only keeps 7 days worth of data

7. Conclusion

 

Zoombak's GPS Car & Family Locator is a relatively inexpensive GPS tracking solution that lets users lookup the real-time location of their vehicle with the click of a mouse (or by calling Zoombak's 24-hour customer support). Setup is simple and straight forward, and the website is easy to use. The device is well-built, water resistant, uses SiRF's high-performance StarIII GPS receiver, and has an impressive 5-day battery life.

In addition to being able to lookup the location of the GPS, Zoombak's website allows customers to setup "safety zones" and configure custom alerts for each day of the week or time of day. Essentially, this is geofencing with custom alerting capabilities. For example, you could configure your home address as a safety zone, and receive email and/or SMS alerts any time the device enters or leaves your home. Or, you might want to setup a custom schedule for a teenage driver, setting the device to send an alert if the vehicle is driven late at night or enters a certain part of town.

The biggest limitation with Zoombak's GPS Car & Family Locator is that the device cannot be set to automatically send updates on a set schedule; if you want to know where the device is, you must log in to Zoombak's website and initiate a locate request by clicking on "find now". That's fine if you occasionally want to lookup where your car (or the car's driver) is, but it's not enough to report where the GPS has been prior to that moment. Also disappointing was the lack of speed information in the reporting. Since rate of travel isn't reported, there's no way to tell if the GPS is in a car or on a person walking on foot, nor is it possible to see how fast the vehicle is traveling. or configure custom alerts if the car is speeding.

Real-time tracking is available 60-minutes at a time, with location updates sent every 5 minutes. Although you can initiate another 60-minute real-time tracking session as soon as the first one finishes, I would have liked to see a way to track for longer than 60 minutes at a time. For example, if a teenager is taking the car out at night, or driving back to college, it would be useful to track for more than 60 minutes at a time without having to sit in front of the computer, waiting to start another 60-minute tracking session when the first one ends.

I also wished there was a way to configure the device to automatically send location updates throughout the day, making daily summary reports and historical location data possible.

The lack of continuous real-time tracking is likely the result of Zoombak's relatively low monthly service fee of $14.99. Competing real-time tracking devices can have much higher fees, sometimes as much as $60 or higher. Zoombak's device runs on the T-Mobile network, which can be spotty in many parts of the U.S., so it's best to check your local coverage area before buying.

Outdoors Zoombak's Car & Family Locator worked very well, even when stored in the glove compartment. I was especially impressed with the 5-day battery life between charges. Unfortunately, Zoombak's Locator didn't work inside buildings at all, making it an outdoor only locator best suited to vehicle tracking. That said, vehicle tracking worked quite well, even in areas of poor to moderate T-Mobile coverage.

Zoombak's Car & Family Locator is a solid GPS tracking solution that offers basic location reporting for considerably less money than competing solutions. Performance was quite good when used outdoors within T-Mobile cellular coverage. It won't double-up as a personal tracking GPS for people on the go, but it is quite capable for vehicle tracking purposes. Reporting isn't robust enough for enterprise customers, but will likely suffice for casual home users looking for an inexpensive way to keep tabs on the whereabouts of their vehicle (and its driver). Zoombak sells online for around $250 and requires a $14.99 monthly service fee.

 

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