I suppose it's a sign of just how jaded I've become that I actually expect to get the run-around when I call customer support. There's no shortage of call-center horror stories out there, and I've had more than my own fair share of crappy customer support experiences. Today, however, I'm pleased to report on a top-notch support experience I recently had with Garmin's customer support group.

The suction-cup mount for my nuvi 660 recently failed (ripped apart when I tried to remove it from the windshield). My nuvi is about a year old, so I was fairly certain I was going to have to buy a new one to replace it. At the suggestion of another loyal GPSMagazine.com reader, I called Garmin's customer support number and - boy, was I surprised at what happened next.