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August 8, 2006

Lies TomTom Support Has Told Me

You know, I’ve made no secret of the fact that I feel TomTom’s US support is in need of some serious improvement. Over the past few months, I’ve been compiling a list of various ridiculous things the support reps over at TT have told me:

  • Your call is important to us
  • Someone will call you back today
  • You cannot save your current location, only a valid street address
  • No one else minds us emailing them an .exe file
  • No new windshield mount has been released, but we can send you a replacement original mount
  • TomTom's isn't selling the GO 910 yet because they're waiting until a new mount is developed
  • Blackberry is unsupported for use via Bluetooth
  • The GPS signal does not carry the time, you have to set the local time on the GPS unit itself. There’s “no way” to get the time just from the satellite signal.
  • The GO 910 isn’t “officially” released yet, which is why traffic, weather, and other PLUS services don’t work yet in North America

TomTom – customer service really needs to improve. It’s kind of a black eye for such an innovative company...

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